FAQ

Opening a Martonecycling.com Account

To open a Martonecycling.com account, please click on My Account on the top right of the page, or sign up when you are ready to place an order. An account makes ordering easy, enabling you to access your order history and save your billing and shipping information for faster checkout. You can also opt to receive Martone Cycling newsletters and updates on new products and deals. Your password ensures that only you will have access to the information to your account.

Forgot Your Password?

Please go to My Account and enter your email address and click "Forgot Password?"

Unsubscribe

If you would like to unsubscribe and not receive Martonecycling.com updates, please email us at info@martonecycling.com and we will be sure to take you off our mailing list

Checking Order Status

When shopping on Martonecycling.com, items added to your shopping cart will remain there until they are purchased, sold out or removed from your session. When you are ready to purchase, you can view your shipping bag and proceed to check out. If you are registered with Martonecycling.com your shipping and billing information is saved, which will facilitate a quicker checkout. You can track your order history in the My Account (link) section of the website. Please note that all orders require a one to two business day processing period. All orders are processed during the normal Martonecycling.com business hours of 9:00am - 5:00pm (EST) Monday through Friday and excluding holidays. Once your order has been submitted you will receive an email notification indicating receipt of your order. You will receive a subsequent email indicating your order has been shipped with the tracking information. Thank you for your understanding.

Changing or Cancelling your Order

To cancel or change an order, please contact customer service at: info@martonecycling.com. Martonecycling.com will do its best to accommodate your request. If you wish to add merchandise to your order after the order is placed, please place a new order for the additional merchandise. We will do our best to ship multiple orders together, but some orders may need to be shipped separately.

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