FAQ

Opening a Martonecycling.com Account
To open a martonecycling.com account, please click on My Account on the top right of the page, or sign up when you are ready to place and order. An account offers you a safe and easy way to order. It also allows you to receive emails about your order. You can also opt to receive martonecycling.com newsletters and website updates, such as new product and promotions.

Benefits of Registering
Having a Martonecycling.com account offers you an easier and faster way to place your orders. Customize your account preferences and the have the ability to save your billing and shipping information for faster checkout. Your account also allows you to access your order history. Your password ensures that you will only have access to the information to your account.

Forgot Your Password?
Please go to My Account and enter your email address and click "Forgot Password?"

Unsubscribe
If you would like to unsubscribe and not receive Martonecycling.com updates, please email us at info@martonecycling.com and we will be sure to take you off our mailing list

Checking Order Status
When shopping on Martonecycling.com, items added to your shopping cart will remain there until they are purchased, sold out or removed from your session. When you are ready to purchase, you can view your shipping bag and proceed to check out. If you are registered with Martonecycling.com your shipping and billing information is saved, which will facilitate a quicker checkout. You can track your order history in the My Account (link) section of the website. Please note that all orders require a one to two business day processing period. All orders are processed during the normal Martonecycling.com business hours of 9:00am - 5:00pm (EST) Monday through Friday and excluding holidays. Once your order has been submitted you will receive and email notification indicating receipt of your order. You will receive a subsequent email indicating your order has been shipped with the tracking information. Thank you for your understanding.

Sales Tax
In accordance with individual state regulations, sales tax is automatically applied to your Martonecycling.com order if your shipping address is in the state of New York. By purchasing goods from Martonecycling.com, you agree that the offer and sale of the items takes place in and will be governed by the laws of the State of New York. You also agree that any legal claim against Martonecycling.com related to your purchase must be brought to the city, state, or federal courts of the State of New York, and you consent to the exclusive jurisdiction and venue in such courts.

Promotional Codes
For promotional codes that pertain to Martonecycling.com, you must enter it in the Promo Code box at checkout when you are ready to make your purchase. Promotion codes cannot be used to purchase Virtual Gift Certificates. Only one promotion code can be used per order, codes cannot be applied to previous purchases and some exclusions apply.

Changing or Cancelling your Order
To cancel or change an order, please contact customer service at: info@martonecycling.com. Martonecycling.com will do its best to accommodate your request. If you wish to add merchandise to your order after the order is placed, please place a new order for the additional merchandise. We will do our best to ship the multiple orders together, but unfortunately there will be sometimes that we cannot accommodate this circumstance and orders might have to be shipped separately.

Payment Methods
Martonecycling.com accepts the following payments: American Express, MasterCard, Visa.

Do the bikes come already assembled?
bikes come in boxes 80% assembled. The pedals, front wheel, saddle, kickstand and handlebar need to be assembled - Martone Cycling Co recommends you take your bike to a bike store to be assembled by a professional mechanical. Its not complicated to do it - but only a professional can guarantee that your bike is safe to ride. This professional can also adjust the height of the saddle perfectly to your size - making the ride even more comfortable. Once you choose the delivery address, if you know already of a bike store close to your house that you want us to ship you bike to - let us know its a bike store. All charges related to assembly are your full responsibility - as they vary from mechanic to mechanic. In our experience it can vary from 40 to 130 USD - depending on the city you are, and it varies form store to store. Once again: Martone Cycling Co. recommends you do NOT assemble your bike on your own - we understand its an extra expense to you - but its once in your bike's life time - and It will make the whole experience safer and more comfortable.

Shipping Options
Martonecycling.com currently only ships within the United States. We ship FedEx Ground or FedEx 2nd day Air which requires a signature. Note that shipments to Alaska and Hawaii could take a couple days longer. All orders with 2nd Day air must be placed by 12:00pm (EST), orders placed after this time will be shipped the following business day. Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. 2nd Day FedEx is not available for Saturday deliveries. Shipping is not available to post office or APO/FPO boxes

Shipping Rates
GROUND - Flat Rate Anywhere in the US - $150

Size Chart

Return Policy
Please note that items marked FINAL SALE cannot be returned or exchanged. If you are unsatisfied with your purchase, please email info@martonecycling.com as soon as possible. A return code will be provided along with shipping instructions. All merchandise must be returned unused in its original condition with all tickets attached with a copy of your invoice with reason for return. All orders must be received back within 14 days of the receipt of goods for a refund. We do not reimburse shipping fees. Items are subject to a 20% restocking fee and merchandise that is found to be damaged may not be refunded. Returns will not be accepted after 14 days. We will send a confirmation email that your credit card has been refunded within 5 business days of receiving the returned merchandise. The refund can only be issued to the card that was used to purchase the items.

How do I Exchange and Item
If you would like to exchange your merchandise, please contact info@martonecycling.com as soon as possible and follow the instructions in the Return Policy. Any price difference will be charged or refunded onto your credit card.